RESERVATIONS POLICY
Lloyd Hotel
KVK: 33305837
BTW: NL808394253B01
The terms and conditions mentioned below apply to all bookings that has been made via the website of Lloyd Hotel. The Lloyd Hotel is a company registered in The Netherlands whose registered office is at Oostelijke Handelskade 34 1019 BN Amsterdam
Pricing
All prices shown online are per room per night (unless otherwise stated). Rates are including VAT and excluding local city tax and breakfast. Room prices are subject to change without notice. However, your room price is guaranteed once you received a booking confirmation. Please note: in 2020 the city tax is raised to 7% + € 3,- per person, per night.
Changed Cancellation Policy due to COVID-19
published May 27th, 2020
Lloyd Hotel has decided to be as flexible as possible with respect to the cancellation policy for existing reservations. This is decided by the board, because neither hotel guests nor the hotel can influence this crisis. The modified cancellation policy affects the non-refundable rates and reservations already made.
We offer the following options to guests who have booked directly at Lloyd Hotel by phone, email or on the official website:
- Free cancellation of your reservation. Please note that the refund may take approximately 14 days.
- Changing the date of arrival. The amount of your existing reservation will be used as a credit for a reservation on another date in the year 2020 or 2021. Please note that the price of the room may be higher in the future and that you may have to pay extra.
The following option is applicable to guests who have booked through an external travel agent, such as Booking.com or Expedia:
- Changing the date of arrival. The amount of your existing reservation will be used as a credit for a reservation on another date in the year 2020 or 2021. Please note that the price of the room may be higher in the future and that you may have to pay extra.
We do expect our guests to change their reservation on time. Best rate – at least 24 hours before the day of arrival, Discount – at least 48 hours before the day of arrival, Early Bird and Long stay – at least 72 hours before the day of arrival. Please be so kind to send an email with your request to post@lloyd.nl.
Furthermore, we would like to inform you that all direct reservations made from April 10th onwards by phone, e-mail or on our own website can be cancelled free of charge. The cancellation or modification must meet the above criteria.
Cancellation policy
We use two different cancellation policies, depending on the reservation you make:
Refundable reservations: Cancellations or modifications of reservations without restrictions are free of charge up to 48 hours before the arrival date. Please take in consideration that the arrival date starts at 00.00 hour local time. Should you cancel or modify within 48 hours before arrival, or in case you do not show up, 100% of the first night will be charged. For example when the check-in day is 20th of June, then free cancellation is possible until and including the 17th of June.
Non-refundable reservations: It is not possible to modify or cancel this reservation in any case. The total costs for all room nights, including local city tax will be charged directly after your reservation is made. Please note that the credit card which is used to make the booking, needs to be shown upon check-in. The name of the booker needs to be the same as the name on the credit card. If this is not possible please ask reception in advance for a third party authorization form.
Payment
Online payments can be made using a credit card. We accept EuroCard/Mastercard, Visa and Amex. If you do not have a credit card it is possible to pay via bank transfer. Please contact us via post@lloyd.nl or +31205613607. If you prefer to pay by bank the full reservation value has to be prepaid.
Refundable reservations can be paid in the hotel at check-in. You can pay by credit card, cash or ATM card. We need a valid credit card as a guarantee of the room. We will not charge the provided credit card except in case of a no-show or a cancellation in accordance with our cancellation terms. If we do not receive a valid credit card we will require a pre-payment the room by bank transfer otherwise we are obliged to cancel the reservation.
Non-refundable reservations have to be prepaid via credit card or bank transfer. On check-in you are required to show the credit card that you used to make your reservation. The name of the booker needs to be the same as the name on the credit card. If this is not possible please download a third party authorization form here.
Reservations
Every room in Lloyd Hotel is unique. When you make a reservation the star category is your choice, but the exact room you will be allocated on arrival is a surprise. If you prefer to book a specific room please let us know in your reservation. We ask a reservation fee of € 35,- for this request and rooms are subject to availability.
Guests with impaired mobility
The hotel endeavors to offer the same high quality facilities to our less able bodied guests. Where possible, special facilities include spacious and open bathrooms, and lifts in public areas. Please contact us in advance if you have any special requirements. We will do our best to accommodate your wishes.