We use two different cancellation policies, depending on the reservation you make:
Refundable reservations: Cancellations or modifications of reservations without restrictions are free of charge up to 48 hours before the arrival date. Please take in consideration that the arrival date starts at 00.00 hour local time. Should you cancel or modify within 48 hours before arrival, or in case you do not show up, 100% of the first night will be charged. For example when the check-in day is 20th of June, then free cancellation is possible until and including the 17th of June.
Non-refundable reservations: It is not possible to modify or cancel this reservation in any case. The total costs for all room nights, including local city tax will be charged directly after your reservation is made. Please note that the credit card which is used to make the booking, needs to be shown upon check-in. The name of the booker needs to be the same as the name on the credit card. If this is not possible please ask reception in advance for a third party authorization form.
Online payments can be made using a credit card. We accept EuroCard/Mastercard, Visa and Amex. If you do not have a credit card it is possible to pay via bank transfer. Please contact us via firstname.lastname@example.org or +31205613607. If you prefer to pay by bank the full reservation value has to be prepaid.
Refundable reservations can be paid in the hotel at check-in. You can pay by credit card, cash or ATM card. We need a valid credit card as a guarantee of the room. We will not charge the provided credit card except in case of a no-show or a cancellation in accordance with our cancellation terms. If we do not receive a valid credit card we will require a pre-payment the room by bank transfer otherwise we are obliged to cancel the reservation.
Non-refundable reservations have to be prepaid via credit card or bank transfer. On check-in you are required to show the credit card that you used to make your reservation. The name of the booker needs to be the same as the name on the credit card. If this is not possible please download a third party authorization form here.
Every room in Lloyd Hotel is unique. When you make a reservation the star category is your choice, but the exact room you will be allocated on arrival is a surprise. If you prefer to book a specific room please let us know in your reservation. We ask a reservation fee of € 35,- for this request and rooms are subject to availability.
Guests with impaired mobility
The hotel endeavors to offer the same high quality facilities to our less able bodied guests. Where possible, special facilities include spacious and open bathrooms, and lifts in public areas. Please contact us in advance if you have any special requirements. We will do our best to accommodate your wishes.