In order to prevent the spread of the coronavirus and to maximize the safety of our guests and employees, we made this protocol. We follow the guidelines as stipulated by the RIVM (Dutch Health Institute), the Municipality of Amsterdam and KHN (Royal Dutch Association for the Hospitality Branche). We will continue to closely monitor the developments and if we deem this necessary, we will change our protocol.

Last update: September 29th 2020

General measures:

  1. All employees are familiar with this protocol and have to follow the guidelines.
  2. Guests and employees are obliged to wear a face mask in the public space of the hotel. You don’t need to wear a face mask when seated at the table in our restaurant or when you are in your hotel room.
  3. Employees that show symptoms (fever, a cold) will not come to work. We stimulate our employees that can work from home, to do so.
  4. We expect our guests to disinfect their hands as soon as they enter our premises. Desinfectionpoints are available at the main entrance, the reception area and on our terrace.
  5. A maximum of two people are allowed in the restrooms at any given time.
  6. We kindly ask our guests to ony use the elevators going up and use the stairs to come back down again. The surfaces of the elevators will be disinfected regularly.
  7. Employees should wash their hands at least once an hour, following the RIVM guidelines.
  8. We kindly ask our guests to fulfil payments by debit- or creditcard. In case a guest wishes to pay in cash, our employees will have to wear gloves in order to process the payment.
  9. All guests that have made their reservation via our own website, via telephone or email are allowed a full refund should they choose to cancel their reservation. For our full terms & conditions, please refer to our online policy.

 

Restaurant

  1. You are welcome to enter the restaurant until 9pm, the restaurant closes at 10pm.
  2. All guests should keep at least 1.5 meters distance from each other. A host will be available to monitor this maximum.
  3. Booking a table in advance or at the door is mandatory. We also always have a (digital) check-up and register your visit. Per reservation a maximum of 4 persons may sit at the table, unless the reservation consists of 1 household. Children up to the age of 12 are not included in this number.
  4. Guests are not allowed to sit at the bar. However, it is possible to settle the check at the bar.
  5. Tables in the restaurant are placed with at least 1.5 meter distance from each other.
  6. Guests are expected to disinfect their hands at the entrance before taking place at their table.
  7. All restaurant employees will be required to wash their hands regularly, in line with the guidelines as set out by the RIVM.
  8. On request, we will use sidetables to serve food and/or drinks. Otherwise we will serve at the guests table.
  9. Surfaces and menu’s will be disinfected after each use.
  10. It is possible to order take away. This can be collected at the bar.

Terrace

  1. Only seating is allowed on the terrace. Tables on the terrace are placed with at least 1.5 meter distance from each other.
  2. Guests are expected to disinfect their hands at the entrance before taking place at their table.
  3. All employees will be required to wash their hands regularly, in line with the guidelines as set out by the RIVM.
  4. Employees will use sidetables to serve food and/or drinks if requested by the guest. Otherwise we will serve at the guests table.
  5. Surfaces and menu’s will be disinfected after each use.

Reception

  1. The set-up at the reception  is such that a distance of 1.5 meters is kept between staff and guests.
  2. All keys will be disinfected.

Rooms

  1. At check-in, guests will be asked if they require room cleaning during their stay. Employees will only enter rooms after explicit permission of the guest and when the guest is not in the room.
  2. All housekeeping employees will wear masks and gloves while cleaning rooms.
  3. Rooms are thoroughly cleaned, following the RIVM guidelines. All contact surfaces will be disinfected after each stay.
  4. Room service will be offered on a trolley, which will be placed outside the guests room door. The guest will be asked to take the room service delivery from the trolley. The employee will not enter the room and keep a safe distance.

Meeting and Events

  1. Participants should keep a safe 1.5 meters distance. We have prepared several rooms layouts in order to adhere to these RIVM rules.
  2. A maximum of 30 guests are allowed per room (excluding staff).
  3. For food and beverage, we obtain the same rules as in the restaurant. We do not offer buffet-style lunch or dinners, but will offer catering separately packed per participant.